Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, create a return request and select Faulty as your reason. Choose the same size for exchange to get a replacement.
We allow the exchange of items for a different size. Once the return item is received, the replacement item will be shipped to you.
The following refund options are supported:
For instructions on how to ship your return, refer to the email received after placing the return request.
Hold tight, it can take our warehouse team up to 10 working days to receive and process your return. You will receive a refund notification email as soon as we’ve issued your refund.
If you have any queries regarding return or refund, reach out to us at [email protected].